EMT Practice Test

1. Question Content...

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Question1: You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

Question2: What kind of data can Import Sets use to populate tables in ServiceNow?

Question3: Where would you go in ServiceNow to order services and products offered by various departments?

Question4: A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

Question5: Where can Admins check which release is running on an ServiceNow instance?

Question6: Access Control rules may provide access security for which of the following database objects?

Question7: Which technique is used to get information from a series of referenced fields from different tables?

Question8: What is a Record Producer?

Question9: While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Question10: What is the purpose of a Data Policy?

Question11: A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

Question12: When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Question13: Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Question14: The display sequence is controlled in a Service Catalog Item using which of the following?

Question15: Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Question16: Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

Question17: What feature do you use to specify which users are able to access a Service Catalog Item?

Question18: What is a Dictionary Override?

Question19: What is the definition of a group?

Question20: Which section of the ServiceNow UI allows you to perform a global search?

Question21: Which tool is used for creating dependencies between configuration items in the CMDB?

Question22: When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?

Question23: On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

Question24: From a related list, what would a user click for personalize the layout of the columns?

Question25: What function do you use to add buttons, links, and context menu items on forms and lists?

Question26: A Role is defined as what?

Question27: You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers

Question28: Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

Question29: Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

Question30: When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:

Question31: Configuration will not affect what others see on their forms.

Question32: What does Natural Language Query allow you to do on a list?

Question33: Which of the following statements describes how data is organized in a table?

Question34: Which admin role is required to make changes to High Security Settings?

Question35: The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Question36: Which one of these applications is available to all users?

Question37: What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers

Question38: Business Rules are used to enforce mandatory data on a form.

Question39: Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Question40: A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

Question41: What type of field has a drop down list, from which you can pick from pre-defined options?

Question42: Which element is used to track items not saved with a field, in a record?

Question43: What is the name of the string that display filter criteria?

Question44: IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

Question45: What would NOT appear in the Application Navigator if "service" is typed into the filter field?

Question46: You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

Question47: Knowledge articles within a knowledge base are grouped by category.

Question48: An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question49: What access does a user need to be able to import articles to a knowledge base?

Question50: What are two ways to generate an Event? (Choose two.)

Question51: Which one of the following statements applies to a set of fields when they are coalesced during an import?

Question52: On the Form header, which icon do you use to access form templates?

Question53: What are the steps for importing data using an import set?

Question54: When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Question55: When importing data, what happens to imported rows, if no coalesce field is specified?

Question56: The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, files, and legend layout?

Question57: How would you describe the relationship between the incident and Task table?

Question58: Which one of the following statements describes a characteristic of role assignment?

Question59: What ServiceNow feature allows you to include data from a secondary related table on a report?

Question60: When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

Question61: User records are stored in which table?

Question62: Which tool is used to have conversations with logged-in users in real-time?

Question63: You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?

Question64: On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Question65: How is the Event Log different from the Event Registry?

Question66: What is an Event in ServiceNow?

Question67: What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers

Question68: Which data consistency settings can be achieved using UI Policy?
Choose 3 answers

Question69: The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

Question70: Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Question71: Which of the following allows a user to edit field values in a list without opening the form?

Question72: What section on a task record would you use to see the most recent update made to a record?

Question73: How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

Question74: What is the function of user impersonation?

Question75: What do you need to do before you can use an Application-based trigger in your flow?

Question76: Which application is used primarily to load data into ServiceNow?

Question77: A User is stored in which table?

Question78: Which statement is true about business rules?

Question79: A REQ number in the Service Catalog represents...

Question80: Buttons, form links, and context menu items are all examples of what type of functionality?

Question81: What is the best practice related to using the Default Update Set for moving customizations between instances?

Question82: What is the Import Set Table?

Question83: What module in the Service Catalog application does an Administrator access to begin creating a new item?

Question84: Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Question85: What is a no-code approach to control the mandatory or read-only state of a form field?

Question86: Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

Question87: Security rules are defined to restrict the permission of users from viewing and interacting with dat a. What are these security rules called?

Question88: Which term refers to application menus and modules which you may want to access quickly and often?

Question89: Which set of steps is used to import spreadsheet data into a ServiceNow table?

Question90: Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

Question91: Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

Question92: What do you click when you have made modification to your report, and your want to see the results without saving?

Question93: What is the language used for scriptingin ServiceNow?

Question94: Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Question95: What controls the publishing and retiring process for knowledge articles?

Question96: Which component of a table contains a piece of data for one record?

Question97: How is a user defined in ServiceNow?

Question98: When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Question99: What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

Question100: Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

Question101: On a Business Rule, the When salting determines at what point the rule executes. What are the options for specifying that timing?

Question102: What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Question103: What is a way that you can mark a knowledge article for review?

Question104: What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

Question105: If users would like to locate and assign a task to themselves in the Platform, ', fiat action could they perform from the list view to make the assignment?
Choose 2 answers

Question106: What is used to determine user access to knowledge bases or a knowledge article?

Question107: When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page

Question108: Which group of permissions is used to control Application and Module access?

Question109: Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

Question110: What is the platform name for the Group table?

Question111: What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers

Question112: Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

Question113: Which three Variable Types can be added to a Service Catalog Item?

Question114: Data Policy can enforce mandatory data on import.

Question115: Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Question116: What module do you use to access the reports that are available to you?

Question117: Group records are stored in which table?

Question118: What is a characteristic of importing data into ServiceNow?

Question119: How is a group defined in ServiceNow?

Question120: What is the purpose of flagging an article in a knowledge base?

Question121: Groups are stored in what table?

Question122: After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Question123: How would you navigate to the Schema map for a table?

Question124: On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers

Question125: A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Question126: Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Question127: What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Question128: What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

Question129: ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

Question130: Which icon would you double click, to expand and collapse the list of all Applications and Modules?

Question131: On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

Question132: Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Question133: When building an extended table from a base table, which fields do you need to create? Choose 2 answers

Question134: A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Question135: _______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Question136: Farm a form, what would you click, to modify the order of the fields on the form?
Choose 2 answers

Question137: On a Form header, what is the three bar icon called?

Question138: As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

Question139: On what part of the ServiceNow instance, would you find he option to impersonate User?

Question140: What is the primary application used to load data into ServiceNow?

Question141: What is a schema map?

Question142: What do you call any component that needs to be managed in order to deliver services?

Question143: What are advantages of using spokes for integrations? Choose 3 answers

Question144: How are local flow variables accessed in the Flow Designer Data panel?

Question145: What icon do you use to change the icon and color on a Favorite'?

Question146: Which of the following statement describes the purpose of an Order Guide?

Question147: A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Question148: Which of the following is true of Service Catalog Items in relation to the Service Catalog?

Question149: What is the purpose of the Event Registry?

Question150: What are examples of UI Actions relating to forms?
Choose 3 answers

Question151: Refer to the exhibit.

Which path would you take to access the table configuration page from a form?

Question152: What is a quick way to create a report from a list view?

Question153: Which is the base table of the configuration management database hierarchy?

Question154: Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

Question155: UI Policy can make fields read-only, mandatory, or hidden.

Question156: When does the Submit button appear on a form?

Question157: One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers

Question158: Which one of the following is NOT a type of Visual Task Board?

Question159: Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?

Question160: On a form header, what icon would you click to access Template features?

Question161: What is specified in an Access Control rule?

Question162: Reports can be created from which different places in the platform? (Choose two.)

Question163: Which are valid Service Now User Authentication Methods? (Choose three.)

Question164: What is the purpose of a Related List?